Ask Dr. Tech. Computer Help and Support for your PC or Mac.


Our Mission is "...to become the leader in providing faster, friendlier, and more affordable subscription-based computer support services." - William Lam, Founder and CEO.

You probably have a "health plan" for yourself, and "roadside assistance" for your car, but who is looking after the health and well-being of your computer? Ask Dr. Tech is the answer.

Ask Dr. Tech was founded in April 1999, and has offered solutions for over 100,000 PC problems for thousands of satisfied customers. Ask Dr. Tech is available twenty-four hours a day, seven days a week, online, on the phone, or via email with reliable, insightful technical support.

Our friendly and affordable services are available to everyone by membership. As complex and capricious as our computers have become, having the expert help you need, no matter where you are, or what time of day it is, is worth it's weight in gold. ask dr. tech has the answers for you, and your computer.

Home Computer Support Plan Details.

Whether you are a member or thinking of joining ask dr. tech, this section will walk you through the many outstanding services and benefits that come with membership. You can feel confident in your decision to become a part of ask dr. tech, because when it comes down to it, nobody knows more about keeping you and your computer up and running. Our Home Plan membership starts with our incredible technical support services, but that's just the beginning.

Phone Support. As a Home Plan member, help is just a toll-free phone call away. The doctor is always in, 24 hours a day, 7 days a week, 365 days a year providing you with expert guidance and answers to keep you and your computer up and running. And it's as simple as calling 1-800-ask-dr-tech.

Online Support. As a member, you can also get help and answers conveniently online or via email. Ask dr. tech is always there to help, anytime anywhere, whenever you need us.

Automated Diagnostics. Common computer problems can be fixed automatically by accessing our suite of support and self diagnostic tools. Receive helpful information on the current health of your computer and suggestions to prevent future problems.

Computer Maintenance. Let ask dr. tech show you how to keep your computer operating in tip-top shape for maximum performance and reliability.

Web Virus Scan. Protect your PC or Mac from vicious virus attacks. Become a member and scan your computer for viruses online and remove infections that can cause unnecessary harm to your important data.

Fast Response Time. Don't waste valuable time waiting on hold. ask dr. tech members enjoy a response time of less than 7 minutes. And when time is money, become and Plus or Premier member and enjoy priority response time of less than 3 minutes.

Hardware and Software. We provide a broad scope of service and expert knowledge in countless areas for both PC's and Macs. Whether your problem is hardware, or software related, you can depend on ask dr. tech to troubleshoot the cause and find the solution.

Multiple Computer Support. Enroll up to 5 total systems or users under your membership plan so that everyone can take advantage of the service benefits. Best of all, additional enrollments under the same plan are at reduced prices.

Depot Repair Service (Home Plus only). For hardware problems that cannot be solved online or over the phone, you can send in your PC to our service center for a complete check-up and repair. You'll get a full report on your computer's health and have the option of completing the repair on your own or having it performed by our service center with no labor charges.

Onsite Repair Service (Home Premier only). You have nothing to worry about even if a hardware failure occurs, because as a Home Premier member, ask dr. tech is right by your side. An expert technician will be dispatched to your location the next business day to replace your computer's defective part and get you back up and running.

Parts Failure Coverage (Home Premier only). The parts that are needed for the repair of your computer will be provided free of charge. This includes coverage for all standard desktop PC components listed in the parts coverage plan including disk drives, peripheral cards, and even your monitor.

Online Data Backup (Home Plus & Premier only). Store your important files online so that you can retrieve them anywhere and protect them from fire, theft, and other unexpected damages.

Membership Incentives. As a valued member, you'll receive special incentives and discounts from participating partners. Just show your membership card for rewards and savings.

And Much More... With over 40 benefits and services available, you'll find that ask dr. tech will quickly become your PC's best friend. In addition, we are always adding new services and features to improve your experience and your computer's dependability. Join today and never be stranded with computer problems again.

Business Computer Support Plan Details.

If your organization depends on computers, you can depend on ask dr. tech. This section will walk you through the many outstanding services and benefits that come with our Business Plan. You can feel confident in your decision to become a part of ask dr. tech, because when it comes down to it, nobody knows more about keeping you and your computer up and running. Membership starts with our incredible technical support services, but that's just the beginning.

Phone Support. Expert help is just a toll-free phone call away. The doctor is always in, 24 hours a day, 7 days a week, 365 days a year providing you guidance and answers to keep your company up and running. And it's as simple as calling 1-800-ask-dr-tech.

Online Support. As a Business Plan member, you and your employees can also get help and answers conveniently online and via email. Ask Dr. Tech is always there to help, anytime anywhere, whenever you need us.

Automated Diagnostics. Common computer problems can be fixed automatically by accessing our suite of support and self diagnostic tools. Receive helpful information on the current health of your computers and suggestions to prevent future problems.

Computer Maintenance. Let ask dr. tech show you how to keep your computers operating in tip-top shape for maximum performance and reliability.

Web Virus Scan. Protect your PC or Mac from the latest virus attack. Become a member and scan your PC's for viruses right online and remove infections that can cause unnecessary harm to your important data.

Priority Response Time. Don't leave yourself or your employees unproductive when computer problems occur. Get priority response, with an average response time of less than 3 minutes, once you enroll in our Business Plan.

Business Product Support. In addition to our standard software and hardware support service, you and your employees can benefit from our expanded scope of service including handheld computers and business applications.

Online Data Backup. Store your important files online so that you can retrieve them anywhere and protect them from fire, theft, and other unexpected damages.

Dedicated Account Rep. As a Business Plan Member, you’ll be assigned a personal account rep to make sure that you are set up properly and provide helpful consultation, if needed, to prevent problems before they even start.

Multiple Computer Support. Under the Business Plan, you can get support for up to 50 PC's or Mac so that everyone in your organization can enjoy the added productivity and peace of mind. Best of all, you can enroll additional computers or users at reduced prices.

Onsite Repair Service. You have nothing to worry about even if a hardware failure occurs, because as a Business member, ask dr. tech is right by your side. An expert technician will be dispatched to your location the next business day** to replace your computer's defective part and get you back up and running.

Parts Failure Coverage. The parts that are needed for the repair of your computer will be provided free of charge. This includes coverage for all standard desktop PC components listed in the parts coverage plan including disk drives, peripheral cards, and even your monitor.

Membership Incentives. As a valued member, you'll receive special incentives and discounts from participating partners. Just show your membership card for rewards and savings.

And Much More... With over 40 benefits and services available, you'll find that ask dr. tech will quickly become your PC's best friend. In addition, we are always adding new services and features to improve your experience and your computer's dependability. Join today and never be stranded with computer problems again.

Testimonials.

Everyday, Ask Dr. Tech helps thousands of satisfied members compute with confidence. But don't just take our word for it, here is what our customers have to say....

"Dear team members of Ask Dr. Tech. I am very happy with the service you have provided. All the agents I have dealt with have been very courteous and most helpful. I would recommend your service wholeheartedly. Thanks again, and keep up your excellent work." - Guy Spears, Osage, WY, Member since Feb 2001.

"Wait time for tech help was very minimal. Tech was patient, very courteous and focused on my problem. Good job." - Jim Boggs, Marianna, FL, Member since Jul 2000.

"The staff at Dr. Tech has always solved my software and hardware problems. Even when faced with quirky glitches that other Computer Wizards failed at, the staff at Dr. Tech stayed with the problem until it was solved. My advice to anyone is to use this service. When compared with the astronomical fees that Microsoft and computer companies are charging, this service is a Godsend. It has saved me thousands in support fees. I would recommend it to anyone and I do. Only a fool would consider NOT using Dr. Tech. Joyce Carter is especially adept at trouble shooting. She has come through were other tech wizards from the corporate world and internet have failed. Joyce is worth her weight in gold! Keep up the good work. I will always tell all I come in contact with about your valuable service." - Ron Smith, Kity, TX, Member since Sept 2001.

"I have no idea what I would do without Ask Dr Tech. You have returned my investment 10 times over. You are phenomenal." - C. Gail Ryan, Tampa, FL, Member Since November 2000.

"I am an 80 year old retired priest. I enjoy computing - so now with you standing over my shoulder, I am totally content that I can do no wrong. I wish I was 40 years younger just to see where computing is going. Maybe by then you will have an Email address in heaven. Thanks and God bless you." - Jack Juchcinski, Harvey, IL, Member Since December 2001.

"This was my first time and I was very pleased with the prompted service and easy to understand instructions." - David Winkle, Caloundra, Australia, Member Since March 2002.

Computer Giving You a Headache? Need Computer Help? Just Ask Dr. Tech for Computer Repair any time and fast. Get computer help from Ask Dr. Tech! Unlimited technical support guaranteed.

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